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December 08, 2005

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Evan Yares

Greg Milliken, CEO of Alibre, has a blog at http://alibre.squarespace.com/


Rande Robinson

Here is my addition to the CADD Blogs http://rjrcubed.blogspot.com/

Edwin Muirhead

Hi there!

Here's a blog for CAD Admin + Pro/E tips, etc:

http://cadmincouk.blogspot.com/

plus - here's a page with links to several blogs from PTC employees about Intralink, etc:

http://www.ptc.com/community/prointralink8/

Regards

Jane Smith

I have a blog for Raster Design. it is at http://rasterdesign.blogspot.com.

I'm getting things lined out to add a lot of information to it, starting next week.

Brina K Seitz

NOT YOUR FATHER’s CAD/CAM COMPANY

Brian K Seitz

Cyon Research

January 22, 2006

Over the past several weeks, I’ve heard stories of quote “juvenile behavior” between various leading CAD vendors, and stories of the antics of the past. Having grown up within the industry as customer, vendor and now commentator I find several disquieting trends within the I.T. and permeating into the CAD/CAM segment.

First of all disparaging remarks about the competition have always been around. Who hasn’t been witness to a vendor unloading a barrage of negative comments about their competition? Even IBM the once supposed hallmark of ethical conduct with their business conduct guidelines radically changed how they were interpreted in the 1990s after another monumental change; layoffs for the first time in history. In the 80s, if you where an IBM employee and caught disparaging the competition; it was off to IBM jail. The conduct guidelines where seriously enforced when a violation occurred. Unlike those upstarts on the West Coast (WIN_TEL and APPLE), IBM Marketing materials and efforts won’t ever mention the competition. However that changed as the West Coast Crowd chewed IBM market share every year.

So what has changed? We for one thing; take a look at the entertainment we all see now-a-days: Survivor, The Apprentice and a whole host of “Reality TV” displaying people on their worst behavior to win a prize. And these shows receive top ratings so somebody, a lot of some bodies must be watching. We have collectively enjoyed the David and Goliath battle between WIN-TEL and IBM until WIN-TEL became a goliath too. Today business has become a blood-sport. Is that good or bad; I don’t know. Maybe it always was but hidden under the surface of old fashion courtesy.

Fast forward to the present; part of the market planning efforts IBM uses are to build value propositions that specifically compare itself and its products/services with the competition. So if the Big Boys on the block are doing it, why should everyone else?

The question I have though is who does all this marketing mayhem benefit? Certainly, not the customer. With all the noise and chatter, I don’t see that any of these CAD/CAM goliaths are putting forth any more value to me as a customer as they did in 1998. Is the software able to take advantage of the latest hardware improvements dual core, etc.. Has collaboration capability really been incorporated into the product such that I can share my designs with others without them having to buy additional products and/or a CAD package? Funny, these where the same questions I was asking CAD/CAM vendors in the 80s when I was consulting to engineering firms on what systems to buy?

Has it benefited the CAD/CAM companies? Let’s see…Computervision gone, Intergraph, Applicon, and Anvil is no longer a dominate player. Each seems to fall from grace when they spent their marketing efforts obsessively comparing themselves to the competition instead of to what the customer wanted. The end result has been a shakeout or consolidation of the industry, just like the airlines, oil, and banking industry hoping to gain profitability through economic quantities (Is Autodesk GM and Solidworks Chrysler). The question I have is..is there a Toyota in the background analyzing what the market is really looking for circa 1970s small cars about to chew both of them up for being asleep at the wheel. Just wondering.

Brina K Seitz

Toyota spent time figuring out what was important to the customer, not what was important to their competition.

I remember people joking about Toyota and Datsun during the 60s as made from recycled beer cans. The Big Four had little or no respect for them. Then when the West Coast was dominated by recycled beer cans they chalked it up to just trendy people in La La Land. Then when the energy crisis hit they just called it timing, then after the energy crisis when mid-America was switching to beer cans also and market share was increasing to 30% Detroit had to admit something was not right in Michigan.

United, Delta, American, all of them are going out of business. Something isn't right with how they're conducting business. The Hub and Spoke is technically more efficient than point to point, then how come SouthWest is beating they're pants off. Maybe it's because they've create an impression that it's a busride in the air and they deliver on that promise for a premium price, while SW does it at a busride price. If you've going to charge premium prices maybe you should deliver premium services.

Most of the banks are now in the same boat; as they cut down on personalize people support in branches customer loyalty has dropped significantly.
Getting a free toaster for opening a new account is no longer seen as a worthwhile premium for long lines, poor service, high fees and poor interest rates. Consolidation of financial enterprises continues and has become a global commodity with little differentiation resulting in little customer
loyalty.

It becomes the issue that it's easier or appears easier to shout about your existing junk in the hopes of selling you sunk investment rather than really find out what your customer wants and build it for a fair price.

Oddly enough I did an experiment in the 80s with a large Computer Company's Aerospace Customers. I invited them in to Santa Monica's Graphics Lab for a weeklong requirements and design session. At the end of the week my developers new exactly want the customers wanted and how to make it, the customer's had a price range they could live with, and my management had wet shorts because all of the customer wanted to pre-order a product (IN VOLUME
LICENSES) for something that hadn't even been coded yet. Needless to say the project was terminated quickly due to weak bladders. The customer understood the situation; however, they hoped that all the direct feedback would at least influence the direction of the product line. It didn't management went right back to doing things as usual. Get a list of top 10 features people talk about and implement them in the product so we can claim
then too.

Despite the call for innovation within businesses, when it comes to really doing it, it scares the hell out of managers and they resort to management by numbers or rearview mirror planning, and then are surprised why some other company ate their lunch with the same ideal they passed up.

Threerooms

I agree, blogs are the future

Chris
www.threerooms.com

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